We are proud of our outstanding customer service. Below is information concerning the most common customer service issues. If you don't find the information you need here, please send us an email at shop@pickupsticks.net or call us at 239-822-9226 from 9 am-5 pm EST, Monday-Friday.

ORDERING

Please allow up to 3 business days to process your order. Business days exclude Saturdays, Sundays and major holidays. This does not include shipping time. You will receive a confirmation email once your order is confirmed.

If you need assistance while placing you order, please callus at 239-822-9226 or email shop@pickupsticks.net.

VIEWING ORDERS

To check the status of your order, please email shop@pickupsticks.net and include your order number.

CHANGES OR CANCELLATIONS

If you want to cancel or change an order that has not yet shipped, please call 239-822-9226 or email shop@pickupsticks.net. We will attempt to accommodate your request. Once an order is processed we cannot cancel or make changes. In this case please read our return policy below.

TAX

Florida residents add 6.5% sales tax to order.This will automatically be done at check out.

PAYMENT METHODS

Pick Up Sticks accepts the following methods of payment: Visa, MasterCard, and Discover.

SHIPPING AND DELIVERY

Pick Up Sticks ships via USPS. Your shipping rate will be determined at the time of checkout. USPS Priority takes 2-4 business days, so please consider selecting an expedited service if you need your order sooner. Pick Up Sticks Jewelry Company is not responsible for delayed or lost shipments. We only ship to the Continental U.S, Alaska, Hawaii, and Canada.

Canadian Orders:

Canadian orders are now shipped via Canadian Priority Mail, which is a base price of $22.95. We can no longer ship First Class mail to Canada because of the high-risk of lost packages via this method.. We are also not responsible for any Customs fees international customers may incur from their own country.

RETURN POLICY

If for any reason you are not completely satisfied with your Pick Up Sticks Jewelry Company purchase, you may return it for a complete refund (less shipping costs). The returned item must be in original condition. Please contact us by phone or email and ship the order back to us within 10 days from the date of receipt. Items should be returned in their original packaging, padded envelope, or box, and sent via a traceable carrier such as UPS, FedEx, or USPS. Customer is responsible for all return shipping costs. Pick Up Sticks is not responsible for lost or damaged packages

Defective goods will be replaced at no additional charge to the customer. If you receive damaged or defective goods please contact us immediately.

Returns are not accepted after 30 days under any conditions.

If you wish to exchange an item, please indicate on your original invoice and include in your return, and a customer service representative will contact you directly.

We do not accept the return of items purchased directly from a retail location or other websites. Items purchased on our website may not be returned to any retail location.

RETURN INSTRUCTIONS

Please include the original invoice with your return and the order number must be noted on the outside of the package. Please allow 2 weeks for processing returns.

USPS RETURNS:
Pick Up Sticks
attn: Web Returns Dept.
5248 Fairfield Drive
Fort Myers, FL 33919 USA